Aftercare and servicing

You may have questions about your vision or your eye health. Our staff are happy to answer any questions and to advise you on the best care for your eyes.

From time to time, through daily wear of glasses, they may need adjustment or servicing. You can call in anytime to have these adjustments made so that you always enjoy the same vision and comfort as the day you first got them. We can tighten or replace screws, polish lenses, adjust the sides and front if they go out of shape. 

 

Post-Purchase Support

Our customer focus doesn’t stop once you’re out the door. Following your purchase we are always happy to provide support. Our staff are experts in all things optical and are more than happy to provide advice on the maintenance and care of your spectacles. Feel free to contact us for the following free services:

• Re-adjusting Spectacles 
• Tightening Tiny Screws
• Nose Pad Replacement
• Tips Replacement
• Minor Adjustments and Repairs
• Consultation
• Lighting Consultation
• Advice for magnifiers

(These services may include a charge if you are not a patient or have not purchased your spectacles from us.)

Key Repairs

If a more significant repair to your spectacles is needed this can be done quite cheaply. For example, the repair of sprung hinges and frames can easily be done with a soldering iron. Titanium frames are repairable, but at a higher cost compared to plastic frames. In most cases plastic frames will be replaced using specific spare parts.

If your lenses are severely scratched then lens replacement may be the only option. If your glasses are beyond repair it might help to check the details of your household insurance as it usually covers spectacles.

Defective Spectacles

In rare cases the lens coating or the fitting of the frame may be faulty, if you feel the coating has come off or the frame is defective please contact us immediately.

We guarantee the quality of our reflective coatings for 2 years and frames are guaranteed to be defect free for a year (No accidental damage). If the spectacles are returned outside of this time we will not be able to repair or replace them under warranty.

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